So, to get this silly Blackberry to work, we have been bumped up to tech support Level *2*. What does that MEAN anyway? Level 2...are these people really any more competant than Level 1 workers? Apparently not... 4 hours later and the junk still doesn't work properly. Maybe if they direct our calls over to India....
Oh wait, sorry, the Incompetant Person part... So, we get Level 2 support and he starts the conversation with asking us the same basic questions we already answered for the Level 1 guy today, and the Level 1 girl yesterday. So, after 2 minutes of inane questioning he follows up with "Alright then. I see we have a few pages of notes, so i am going to read that before I help you." Well, thank goodness he chose to read those AFTER he asked us all those questions. I sure am glad that Level 2 support is on the case... with their keen eye for detail and all.
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