When I called customer service, and the guy told me his name, by his reputation I knew I was going to have a pebkac entry. This guy is such an idiot, every time.
Person #1: The file is located in Documents and Settings, then the user's folder.
Person #2: I don't see the file there.
Person #1: It's in Documents and Settings, then the user's folder.
Person #2: And then what folder?
Person #1: It's in Documents and Settings, then the user's folder.
Person #2: Yeah, I am there. Then what folder do I go into?
Person #1: It's in Documents and Settings, then the user's folder.
Person #2: Yes, You told me that. I am there, the file is not. Which folder do I need to go into next?
Person #1: It's in Documents and Settings, then the user's folder.
Person #2: YES. I GOT THAT. Then where is it? In Application Folder, Local Settings, a Temp folder? Give me something.
Person #1: I don't know. Do a search for it.
Person #2: Ugh.... It shows me like 5 copies of the file in there. Which one do I want to delete?
Person #1: It's in Documents and Settings, then the user's folder.
Person #2: I just deleted them all, now it is no longer an issue.... ah crap, now the main program won't even start.
Person #1: That's why I told you, it's in Documents and Settings, then the user's folder.
It simply amazes me how people are actually paid to deliver this type of informed customer service.
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