Stupid Story 04-25-05

An Email to PayPal:
I tried to remove the bad account before, but it didn't let me. Now someone automatically billed me, paypal automatically paid it, and the funds are coming from a bank account with nothing in it. Can You stop withdrawls from *** Bank, and change them to come out of *** bank? Or even just cancel the payment all together?

The Reply:
Hello, my name is Michele, I appreciate the opportunity to help you today.
Thank you for contacting PayPal. We apologize for the delay in responding to your service request. Once all transactions are completed you can set the *** bank as your primary bank. Please read below. To designate a bank account as primary, follow these directions: (Insert Canned Instructions)

My Response:
Given that I closed the account that paypal will be trying to pull funds from, I was trying to let you know, before your access would be denied. Since you chose to ignore my previous request, and rather decided to send me a canned response, this is now your problem, not mine. Since it is apparent that your company will send funds to anyone who asks for it, without my concent, I really don't care if it bounces on you. The thing I am most upset with is, rather than simply fix the problem, you would rather have my bank charge me a $25.00 bounce fee because there are no funds available, like I previously wrote. I made a simple customer request, and it was ignored. I hate incompetancy.

Their Response:
On 04/22/05, I sent you an email regarding your PayPal account. As part of PayPal's commitment to excellence, I want to make sure I met your needs in my response.
Would you please take a minute to answer a few questions to let me know how I did?

My Response:
Hire competant employees who actually read the email and are able to think for themselves. Sure, they cost a buck or two more an hour, but since this person cost us both time and money, I think it would have been worth it.