At work, we have a legitimate copy of Adobe CS 2 that we paid $500.00+ for. When I installed it, the serial number would not work to activate it online. So I called up and tech support, after 45 minutes, could not help me. They insisted that I jump through some hoops before they can issue me another serial number.
They send me to another department, and he has no idea why, and just wants to send me back to tech support. I tell him that not only did they send me to him, but the automated phone system put me through to him when I pushed the buttons saying my install wasn't working. In the end, I hung up on his for being a dumbass.
I had the same problem with Quark Express as well. Another $500.00+ program.
You know, the pirated copies of these programs don't have these kinds of hassles. You install it, maybe swap out a .dll file, and it works fine. When I tell tech support this, they never have much of a reply for it.
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