I have a wireless laptop and a desktop. Every night about the same time (9ish or so) I'd be laying in bed on line and I'd lose the connection. I'd restart the modem, restart my computer, double check the desktop. Nothing worked. It would go in and out about that time every single night.
I called Comcast Cable to explain my situation to them. They check the lines. . . No problems. I get on line, get settled into bed. . . disconnected. I call back they check the lines they say there is NOTHING wrong with the connection that it must be "My computer" and they would send a technician out to my house free of charge to check things out.
Saturday comes. Two, TWO mind you, technicians come into my house. Check the computer. Check the lines. Go into my basement and pull out some wires to check them for breaks or disconnection. They find nothing. They both tell me that the problem is NOT in my house that it's the poles outside and they need to send another technician to check the connection at the pole.
I canceled the service and went with the only other option I have here. Wideopenwest. They are great so far. Anyways, this weekend I get this guy pounding on my front door. I answer, "I'm here with Comcast to disconnect your cable for an overdue account." I laughed in his face. "If you technicians would have done the job right in the first place. I wouldn't have had to switch companies!" Then he asked me for the cable box I returned months ago.He showed me some bill for $200 something. As of today, I am still getting that same bill. With interest and penalty on it.
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